M1LLION ESTATES - CONTACT 020 7477 2486 : EMAIL : PROPERTIES@M1LLIONESTATES.COM
Tenant Information Pack
Welcome to M1llion Estates
Thank you for choosing M1llion Estates.
We are committed to providing professionally managed homes, responsive communication, and a smooth tenancy experience for all our tenants.
This Tenant Information Pack has been designed to help you understand:
- Your tenancy process
- What to expect during your tenancy
- How to report issues
- Rent payment procedures
- Maintenance and repairs
- Important policies and responsibilities
Our goal is to create safe, comfortable, and well-managed homes while maintaining strong relationships with our tenants.
About M1llion Estates
M1llion Estates is a modern residential and investment property company specialising in:
Residential lettings
Property management
Professional landlord services
Supported accommodation partnerships
Buy-to-let investment properties
We pride ourselves on:
✔ Professional service ✔ Fast communication ✔ Reliable maintenance support ✔ Transparent tenancy management ✔ Long-term tenant relationships
Moving Into Your Property
Before Move-in
Prior to moving into your property, the following will normally be completed:
- Referencing and affordability checks
- Right to Rent checks
- Deposit registration
- Tenancy agreement signing
- Inventory and schedule of condition
- Initial rent payment
You will receive:
- A signed tenancy agreement
- Deposit protection details
- EPC certificate
- Gas Safety Certificate (where applicable)
- Electrical Installation Condition Report (EICR)
- How to Rent Guide
Paying Your Rent
Rent Due Date
Rent must be paid in advance on the agreed payment date stated within your tenancy agreement.
Payment Method
Bank transfer is the preferred payment method.
Bank Details
Account Name: M1llion Estates ltd : details will be provided via phone
Late Payments
If you are experiencing financial difficulties, please contact us as early as possible.
We aim to work proactively with tenants wherever possible.
Persistent late payment or rent arrears may result in formal tenancy action.
Deposits
Your tenancy deposit will be protected within a government-approved tenancy deposit protection scheme.
The deposit may be used for:
- Damage beyond fair wear and tear
- Cleaning costs
- Rent arrears
- Missing items
- Breaches of tenancy agreement
At the end of the tenancy:
- A final inspection will be completed
- The inventory will be reviewed
- Any proposed deductions will be discussed with you
Tenant Responsibilities
As a tenant, you are responsible for:
✔ Keeping the property reasonably clean
✔ Ventilating the property to prevent condensation
✔ Replacing light bulbs and batteries
✔ Reporting repairs promptly
✔ Respecting neighbours
✔ Maintaining gardens (where applicable)
✔ Allowing access for inspections and repairs
Tenants must not:
✘ Sublet the property without written permission
✘ Cause nuisance or anti-social behaviour
✘ Damage the property
✘ Carry out alterations without permission
✘ Smoke inside the property unless permitted
Property Inspections
Routine inspections may be carried out during your tenancy.
These inspections help us:
- Ensure the property is being maintained
- Identify repairs early
- Ensure safety compliance
We will normally provide at least 24 hours’ notice before attending.
Utilities & Council Tax
Unless otherwise stated in your tenancy agreement, tenants are responsible for:
- Gas
- Electricity
- Water
- Broadband
- TV licence
- Council tax
Please ensure accounts are transferred into your name upon move-in.
Health & Safety
Fire Safety
Please:
- Test smoke alarms regularly
- Do not tamper with alarms
- Keep escape routes clear
- Report faulty alarms immediately
Condensation & Mould
To reduce condensation:
- Open windows regularly
- Use extractor fans
- Avoid drying clothes indoors without ventilation
- Keep heating at a consistent level where possible
Please report mould or damp issues promptly.
Ending Your Tenancy
Notice Period
If you wish to leave the property, notice must be given in writing in accordance with your tenancy agreement.
Please ensure:
- Rent is fully paid
- Property is cleaned
- All belongings removed
- Keys returned
Failure to return keys may result in additional charges.
Complaints Procedure
At M1llion Estates we aim to provide a professional and fair service.
If you are unhappy with any aspect of our service:
- Contact us directly first
- We will investigate your concerns
- A formal response will be provided
Thank You Thank you for choosing M1llion Estates. We look forward to providing you with a professional and positive tenancy experience. Your home. Professionally managed.
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